Support

Common questions

• When does Eventide open?

  Eventide is currently in testing. Join the waitlist on the home page to receive an email on the day it opens.

• Can I suggest an event for Eventide to list?

  Yes. Gatherings and mission trips can be suggested on the suggest page, with or without an account. Members can also suggest one in the app.

• How long before my profile goes live?

  Every profile is reviewed before it goes live, usually within a day. If your profile has been waiting longer, contact support at the address above.

• How do I delete my account?

  In Settings, choose Delete account. Your personal data, including photographs, is erased within 24 hours. The privacy policy lists what is deleted and what is kept.

• How do I report someone?

  Use Report or Block on their profile or in your conversation. Every report is reviewed, and Eventide aims to act within 24 hours. A block takes effect immediately and works both ways.

• How do I cancel a subscription?

  Subscriptions are billed by Apple. To cancel, open Settings on your iPhone, tap your name, then tap Subscriptions. You keep access until the end of the current billing period.

• Someone is in danger right now.

  Call your local emergency number first. Then email support with "Urgent" in the subject line. The safety policy explains what Eventide can do and what is shared with law enforcement.